Frequently Asked Questions about Wrappedrockz::

How long do Wrappedrockz take to arrive? Wrappedrockz are handmade to order and normally require 7–10 days to ship. However, items currently in stock ship faster, usually within 3–5 business days via USPS service.

📦 Shipping & Tracking Guidelines

  • In-Stock Items: Shipped within 3–5 business days.

  • Handmade/Made-to-Order: Please allow 7–10 days before shipment.

  • Custom Orders: Small custom orders require a longer, unspecified processing time.

  • Peak Seasons: Shipping may take slightly longer during big sales and busy periods.

  • Tracking: A tracking number will be provided in your shipping confirmation email.

Please note that once a package is shipped, arrival times cannot be controlled. If your package is delayed, please contact your local post office directly.

If you have any questions or need to inquire about a custom order, you can contact customer support at betsy@betsybauer.com.

Do you offer Wholesale purchasing? Yes! We welcome Wholesale Inquiries. Betsy Bauer Studio is a small studio where all rocks are wrapped by hand. Please e-mail us at betsy@betsybauer.com with any questions, or shop Wholesale with us on Faire with this direct link: https://www.faire.com/direct/betsybauerstudio

What sizes do Wrappedrockz come in? Most styles come in at least Small, Medium & Large. When possible, there is also X-Large and 2X-Large. All rock sizes vary, as they are natural products. Click here for the size chart.

How do I care for my Wrappedrockz? Wrappedrockz are wrapped tightly with natural cane. The cane is strong, yet also delicate. With gentle care, the rocks can last a lifetime. They can be lightly wiped with a damp cloth. The rocks should not be left outdoors, unless you are willing to let them be affected by the elements. (I do offer up some of my Wrappedrockz in secret outdoor places to Mother Earth!)

Wrappedrockz that have black dyed cane should be kept out of the sunlight as the black may fade. Direct sunlight can also damage the delicate cane over time. If the cane does become loose at any point, a small bit of clear super glue can secure the loose area.

Why do my Wrappedrockz look different than the product listing? Every Wrappedrockz product is unique because it is made from a natural stone using natural bamboo cane. We try to replicate designs for consistency, but we believe in allowing the properties of each distinctive rock to shine, and avoid using any mass-produced, identical materials. This practice ensures you receive a truly one-of-a-kind work of art that belongs to you and you alone.